• Help

Please select from the following areas of help:

• Ordering

  How do I claim my 20% discount off my first order with you?

  How do I order?

  What are Offer/Promotional codes?

  Why is part of my order missing?

  I forgot to use my Offer code when I placed my order. Can I still claim my discount?

  My order is a gift for someone. Can I add gift wrapping or a message?

  The item I want has sold out. Will you get any more in?

  How do I cancel an order?

  Are discounts shown on online orders?

  Why does my discount not show on my order?

  What happens once I place my order online?

  Do I need an email address to order online?

  Can I track my order?

  What is a Media code?

  What is Quick Order?

  Will my order be delayed if any items are out of stock?

  Will I be told if items I order are out of stock?

• Delivery

  What are your furniture delivery times?

  Do you offer Next Day Delivery?

  Can I choose a delivery date/time?

  Can I change my delivery address after I have placed my order?

  Do you deliver to BFPO addresses?

  Do you deliver to Ireland?

  Can I have an order delivered to a different address than my home?

  What if I am out when my goods are delivered?

  How much is delivery?

  How long is delivery?

• Payment

  How do I make payments to my Personal Accounts and can I pay my balance off in full?

  Can I spread the cost of my order over a longer period?

  How can I pay for my goods?

  What is Mastercard SecureCode?

  What is Verified by Visa?

• Returns

  I have lost my Delivery Note. How do I return goods?

  What is your returns policy?

  How do I return an item that is over the 14 Day Home Approval Period?

  How much are returns?

  What items can I or can't I return?

  Can you confirm you received my return?

  How are refunds credited?

  How long does it take to receive a refund for returned goods?

• Recycling

  How can I recycle my packaging and old products?

• Managing my account

  I can't log in to my online account. Is there a reason for this?

  What if I forget my password?

  How do I change my account details?

  Why do I have an account number?

  Can I manage my account online?

  What does 'Remember Me' do?

• Terms and conditions

  What are the Freemans Flex account terms and conditions?

  What are your terms and conditions for the use of Offer Codes and Discounts?

  What are your Catalogue Request terms and conditions?

  What are your E-mail Sign-up terms and conditions?

  What are your Recommend a Friend terms & conditions?

  What are your £50,000 Prize Draw terms and conditions?

  Do your prices include VAT?

  What are your terms and conditions for magazine subscriptions?

  What are substitute items?

  What are your terms and conditions for the sale of knives?

  What are your pricing terms and conditions?

  What are your Easter daily prize draw terms and conditions?

  What is your data protection policy?

• Security

  Is the site secure?

  What are cookies and how do you use them?

  Can I use my credit/debit card safely on your site?

• Privacy

  What is your data protection policy?

  What is your privacy policy?

• Agents

  What is Freemans' Finest?

  What is the Consumer Credit Act?

  How do I claim Commission?

• Buying guide

  Nursery and Baby Products Buying Guide

  Car Seats Buying Guide

  Mattresses and Divans Buying Guide

  TV Buying Guide

  DVD/VCR Players & Recorders Buying Guide

  Home Cinema Buying Guide

  Washers and Dryers Buying Guide

  Vacuum Cleaners Buying Guide

  Showers Buying Guide

  Rugs Buying Guide

  Computers Buying Guide

  Towels Buying Guide

  Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide

  Curtains and Blinds Buying Guide

  Cameras and Camcorders Buying Guide

  In-Car Entertainment and GPS Satellite Navigation Systems Buying Guide

  Towels Buying Guide

  Indoor Lighting Buying Guide

  Digital Cordless Phones Buying Guide

  Jewellery Buying Guide

  Fridges and Freezers Buying Guide

  Lawnmowers Buying Guide

  Carpets Buying Guide

  Cookers and Microwave Ovens

• About us

  How can I contact you for further information?

  What is your commitment to me?

  What is your Code of Practice?

  Who are Freemans?

  Are you a member of the Mailing Preference Service?

  Can you give me some corporate information?

  What is the history of Freemans?

  Do you have any stores?

  Websites we like

• Website use

  How do I complete my order?

  What are the terms of use for this website?

  What ways can I shop on this website?

  Do you have any search tips?

Contact us

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