Help
Help
Please select from the following areas of help:
Ordering
How do I order?
How do I claim my 20% discount off my first order with you?
Does my discount show on my order?
What is Quick Order?
What are Offer/Promotional codes?
Why is part of my order missing?
I forgot to use my Offer code when I placed my order. Can I still claim my discount?
The item I want has sold out. Will you get any more in?
How do I cancel an order?
What happens once I place my order online?
Do I need an email address to order online?
Can I look at the progress of my order?
What is a Media code?
Will my order be delayed if any items are out of stock?
Will I be told if items I order are out of stock?
My order is a gift for someone. Can I add gift wrapping or a message?
Delivery
How long is standard delivery?
Do you offer Next Day Delivery?
Can I choose a delivery date/time?
How much is delivery?
Can I change my delivery address after I have placed my order?
Can I have an order delivered to a different address than my home?
What if I am out when my goods are delivered?
Do you deliver to BFPO addresses?
What are your furniture delivery times?
Do you deliver to Ireland?
Payment
How do I make payments to my Personal Accounts and can I pay my balance off in full?
Can I spread the cost of my order over a longer period?
How can I pay for my goods?
What is Mastercard SecureCode?
What is Verified by Visa?
What happens to my existing 20, 50 or 156 week balances with the Flex Account?
How is the Freemans Flex Account different to the way I can pay now?
How will I know what to pay?
Why do I have to pay interest?
What happens if I miss one of the Interest Opt Out Payments? Will I have to pay interest from that point on?
If I only pay my 5 percent minimum payment / choose not to pay my Interest Opt Out this month, will you recalculate the Interest Opt Out Period again over 5 / 12 months on my next statement?
Will my Interest Opt Out Period - 5 or 12 months - be based on items I buy or on the whole order?
How do I know how long my Interest Opt Out Period is?
How will I know when my Interest Opt Out Period has changed when I make a new purchase?
What happens on my account if my balance drops below 600 pounds?
Does this mean that my payment and Interest Opt Out Period will change every month?
Do the individual items I order have to be over a certain amount to qualify?
What does Interest Opt Out Period mean?
Why have you called it Interest Opt Out instead of Interest Free?
What does Interest Opt Out Payment mean?
What is the minimum I can pay?
At any time can I Opt In / Opt Out?
When I return goods will my Interest Opt Out Period and minimum payment be recalculated?
Returns
What is your returns policy?
I have lost my Delivery Note. How do I return goods?
How do I return an item that is over the 14 Day Home Approval Period?
How much are returns?
What items can I or can't I return?
Can you confirm you received my return?
How are refunds credited?
How long does it take to receive a refund for returned goods?
Recycling
How can I recycle my packaging and old products?
Managing my account
What if I forget my password?
How do I change my account details?
Why do I have an account number?
Can I manage my account online?
What does 'Remember Me' do?
Terms and conditions
What is Our Price Promise to You?
What are the Freemans Flex account terms and conditions?
What are your terms and conditions for the use of Offer Codes and Discounts?
What are your Catalogue Request terms and conditions?
What are your E-mail Sign-up terms and conditions?
What are your Recommend a Friend terms & conditions?
What are your 50,000 pounds Prize Draw terms and conditions?
Do your prices include VAT?
What are substitute items?
What are your terms and conditions for the sale of knives?
What are your pricing terms and conditions?
What is your data protection policy?
What are the terms and conditions for the weekend sale?
Security
Is the site secure?
What are cookies and how do you use them?
Can I use my credit/debit card safely on your site?
Privacy
What is your data protection policy?
What is your privacy policy?
Agents
What is Freemans' Finest?
What is the Consumer Credit Act?
How do I claim Commission?
Buying guide
How do I cut my electricity costs?
Car Seats Buying Guide
Fitness Buying Guide
Jewellery Buying Guide
Luggage and Travel Buying Guide
Nursery and Baby Products Buying Guide
Computers Buying Guide
TV, DVD/Blue-Ray players and Home Cinema Buying Guide
Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide
Cameras and Camcorders Buying Guide
GPS Satellite Navigation Systems Buying Guide
Digital Cordless Phones Buying Guide
Indoor Lighting Buying Guide
Towels Buying Guide
Mattresses and Divans Buying Guide
Bedding Buyers Guide
Curtains and Blinds Buying Guide
Carpets Buying Guide
Rugs Buying Guide
Towels Buying Guide
Showers Buying Guide
Vacuum Cleaners Buying Guide
Cookers and Microwave Ovens Buying Guide
Fridges and Freezers Buying Guide
Washers and Dryers Buying Guide
Lawnmowers Buying Guide
About us
How can I contact you for further information?
What is your commitment to me?
What is your Code of Practice?
Who are Freemans?
Are you a member of the Mailing Preference Service?
Can you give me some corporate information?
What is the history of Freemans?
Do you have any stores?
Websites we like
Is the company restructuring announced in the news in January 09 going to affect my order or my account?
Website use
How do I complete my order?
What are the terms of use for this website?
What ways can I shop on this website?
Do you have any search tips?
What is the Hot List and how do I use it?
How do I make sure I receive my customer emails?
Contact "us
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