Dear friends
Thanks for your feedback, we are listening to everything our customers and colleagues are saying to us at this difficult time. We hear you telling us you care about both customers and employees staying well and we do too.
The government have very clearly said that online retailers should remain open at this time while making big changes to how they operate to keep people safe.
We are looking after our employees and everyone is working to help colleagues who need extra support:
- All colleagues that can work from home are already doing so
- In our distribution centre we are implementing strict social distancing and have reduced staff numbers to safe levels
We are looking after our customers:
- Deliveries are now contactless
- We’re regularly updating our website with details of changes we are making to keep our couriers and customers safe
- All our usual safeguards will remain in place for credit account customers. If you need to talk to us about your financial situation, we're available through webchat, email or over the phone
- We’re communicating with customers about what to do if they are in financial difficulties and have a credit account with us
We want to be a responsible business at this time and for us that means following the government guidelines. We really believe that is the best decision for both our colleagues and our customer community.
Thanks for being part of our community and for bearing with us at this time.
With best wishes
Ann Steer, Chief Executive
